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Does the smart lock have after-sales protection? Is the maintenance rate of fully automatic intellig

Release time: 2021/12/10 15:15:15Number of clicks:

Many dealer friends feedback that many end consumers always ask - is there after-sales protection for smart locks?Is the maintenance rate of fully automatic intelligent lock high?Moreover, the dealer said that the "fully automatic" smart lock is really good and is very popular with consumers, but he is a little afraid of acting as an agent for the fully automatic smart lock.It's not because of the old-fashioned preference for fingerprint locks, but that several brands of fully automatic intelligent locks have been confused by the after-sales maintenance problem that the lock body is stuck. Now I'm a little worried about whether all fully automatic intelligent locks will have such problems, resulting in the trouble of after-sales maintenance.

 

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Shenzhen face recognition intelligent lock manufacturer - Yinke intelligent door lock installation and maintenance cooperation platform once revealed that the proportion of after-sales maintenance orders can reach 20% of the total orders, which can be described as quite high.

We understand from the communication between the person in charge of the cooperation platform and senior industry experts that the installation rate of fully automatic intelligent locks is indeed high.Those intelligent locks with fully automatic lock body and some innovative handle structures have a slightly higher failure rate.

So why is the high failure rate related to the fully automatic intelligent lock?In fact, the reason is still because of functions such as "automatic".Because no matter what kind of product, as long as it is "automatic", it must run on the established track. For the intelligent lock, it is to stretch on the existing track.That's the problem.

The doors we normally use will change with age, just as people will wrinkle when they get old, and the doors will no longer be tight, deformed and sink when they get old.Once the door is deformed, it will increase a lot of burden, which is quantitative change.

In addition to quantitative change, there is also qualitative change. Adding an automatic lock to the door is qualitative change.As the service life becomes longer at any time, the door body changes, and the track originally set for the full-automatic lock body during installation will also change, and the full-automatic lock is driven by electricity, which will lead to many problems.

In addition, the lock body motor of the full-automatic lock is either inside or outside the lock body. Now the full-automatic lock of the basic professional manufacturer is biased towards the former, which requires the user to equip the lock body or use the original lock body of the door.

The front panel of this kind of intelligent lock motor is integrated, which can be refitted for the lock body with door, so it is also very convenient to install.However, this creates a problem. Once there is a little difference in size and structure in the refitting of the existing lock body, it will easily cause the lock body to jam.

For specific situations, for example, in the fully automatic lock, the lock tongue is driven by the motor. Once the track changes, resulting in the dislocation of square steel, the force required for the rotation of the lock tongue will be large, and the motor will be easier to be damaged;Some users are anxious to open the door and enter the house. After the fingerprint is unlocked, the lock tongue of the lock body has not fully retracted automatically, so they open the door vigorously. After many times, the established track will be destroyed.

It is the high requirements for the "running track", and the installation of full-automatic lock has very high requirements for the master.A little installation error, such as the hole is not on the horizontal line, or the lock body is a little rusty and jammed, can easily cause the motor to burn out and eventually damage, resulting in the product being unusable.

 

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Since the after-sales rate of fully automatic lock body is so high, has the manufacturer come up with a solution?

The fact is that we all understand the situation, but few can give solutions.Shenzhen Yinke intelligent lock manufacturer - Yinke intelligent believes that the real effective solution is to eliminate it from the source!Of course, there is another way to achieve the integration of door locks.In this way, the automatic track can directly connect the doors, and then set the heaven and earth poles up and down, and treat a door as a lock, so that the failure rate will be less.But now most manufacturers still focus on the intelligent lock itself, but few can achieve fully automatic doors. In addition, the price of such doors is not low, and the market acceptance is also a problem.

Now, why is the maintenance rate of fully automatic intelligent lock so high?Here, there is a situation that needs to be objectively pointed out: the manufacturer has some inappropriate publicity for the full-automatic lock, such as telling dealers and users that they can install the lock directly without changing the original lock body;For example, the automatic lock has stable quality, advanced technology, three-year and five-year warranty, etc

According to the survey data of authoritative institutions, most of the after-sales reasons for the "lock body jamming" of fully automatic locks are due to the quality problem of the lock body. Either the lock body is not replaced or the lock body used is of poor quality.

If the door deformation will lead to automatic after-sales problems, it will also lead to semi-automatic after-sales problems. So, have we done a good job in the after-sales maintenance of users at ordinary times?Can you turn the door?

This kind of product thinking seems to solve all the needs of customers. In fact, this is the biggest misunderstanding!User thinking is what needs to be mastered in brand sales practice. Intelligent lock manufacturers need to recommend appropriate products to users according to the actual situation of users (door situation) and specific functional requirements. Semi-automatic and full-automatic products may be installed.

If some doors are not suitable for automatic installation and the lock body is not replaced, who is to blame for the after-sales problem?Of course, brands have 100% unshirkable responsibility.

Because this is not just a problem of the stability of the lock body, lock cylinder, motor quality and algorithm system of the smart lock brand. In fact, do businesses have high requirements for the door body, use environment and installation quality?How small is the fine error between door and lockThese are also crucial.

Does the smart lock have after-sales protection?Is the maintenance rate of fully automatic intelligent lock high?The above makes a concise question.Yinke intelligent, a manufacturer of fully automatic face recognition intelligent locks in Shenzhen, has never had an after-sales problem of "lock body stuck", whether it is a fully automatic face recognition intelligent lock, a semi-automatic face recognition intelligent lock or a fingerprint recognition intelligent lock.The lock body, lock cylinder and motor of any intelligent lock have intelligent algorithms, which are very high-quality process and technical requirements, and are refined from the best raw materials. The after-sales installation is also an ecological chain system, which not only has high guarantee for the installation quality, but also we will not force the after-sales installation,We don't ignore the matching degree of door, lock and lock body for sales. Yinke intelligent sales of intelligent locks start from the brand and take consumers as the core to carry out market business!

 

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The lock cylinder selected for Yinke face recognition intelligent lock is the European class C lock cylinder with the highest safety level. From color to process quality, our class C lock cylinder adopts electroplating treatment, smooth surface and bright color. The copper lock cylinder is very solid and has strong anti-theft performance.Moreover, according to the national standard, the key of class C lock cylinder of Yinke face recognition intelligent lock is flat, and there are two rows of concave double snake key slots on both sides. The lock cylinder is added with lateral internal pressure side column latch device, which can withstand lateral static pressure of 7000 newtons, axial tension of 6000 newtons, and pull-out force of 6000 newtons, which is much higher than that of class AB lock,It has the highest level of illegal riot prevention capability.


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